Return, Refund & Cancellation Policy

(Last Updated: 2 February 2026)

This Return, Refund and Cancellation Policy outlines the conditions under which refunds, cancellations, and changes may be requested for events hosted by BRAAAP Motorsports (M) Sdn. Bhd. (“we”, “us”, “our”).
All participants are required to read and agree to this policy before completing their registration.

1. General Policy

All event registrations are considered final and non-refundable.
Once payment has been made, the participant’s slot is confirmed and secured for the event.

This applies to all categories, add-ons, and race kit entitlements.

2. No Returns on Digital or Event Registrations

Event registrations are not physical goods and therefore cannot be returned.
Once a registration is submitted, it cannot be reversed unless specifically allowed under the exceptions listed below.

3. Non-Refundable Fees

The following fees are strictly non-refundable:

  • Registration fees

  • Processing or service charges

  • Payment gateway fees

  • Race kit shipping fees

  • Merchandise purchased during registration

These charges support operational, administrative, and event preparation costs.

4. Cancellation by Participant

Participants who wish to cancel for personal reasons (including but not limited to schedule conflict, travel restrictions, lack of preparation, or motorcycle issues) are not eligible for a refund.

However, participants may request:

4.1 Slot Transfer (If Still Open)

Transfer to another individual may be allowed if:

  • Transfer window is still open

  • Replacement rider meets eligibility requirements

  • Both parties provide full details for verification

Admin fees may apply.

4.2 Category Change

Requests to switch categories (e.g., SBK Elite to SBK Novice) may be allowed based on slot availability.
Price differences must be paid if switching to a higher-priced category.
Refunds are not provided if switching to a lower-priced category.

5. Cancellation by the Organiser

If the event is cancelled by the organiser due to operational or safety reasons, the organiser may offer one of the following:

  • Full refund (minus transaction fees charged by banks/payment gateways), OR

  • Transfer of registration to a new event date, OR

  • Event credit for future races

This decision will be communicated through official channels.

6. Event Changes & Modifications

The organiser reserves the right to modify aspects of the event, including:

  • Race start time

  • Schedule

  • Venue layout

  • Regulations

  • Race duration

Changes made for safety, technical, or operational reasons do not qualify for refunds.

7. Postponement Policy

If the event is postponed (e.g., weather, track conditions, emergencies), registrations will automatically be carried forward to the new date.

Refunds will not be offered for postponements unless the organiser decides otherwise.

8. Force Majeure

No refunds will be issued for cancellations or changes caused by circumstances beyond the organiser’s control, such as:

  • Severe weather

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Power outages

  • Circuit emergencies

In such events, the organiser will act in accordance with safety requirements and official instructions.

9. Lost or Unclaimed Race Kits

Race kits that:

  • Are not collected during event day, OR

  • Cannot be delivered due to incorrect address

Will not be eligible for refunds.
Reshipping fees will apply if participants request a second delivery attempt.

10. Refund Processing Time (If Applicable)

For approved refunds (special cases only):

  • Processing time: 7–14 working days

  • Refund will be made to the original payment method

  • Payment gateway fees, admin charges, and bank deductions are non-refundable

11. Contact for Refund or Cancellation Requests

All requests must be emailed to the event support team:

BRAAAP Motorsports (M) Sdn. Bhd.
Kuala Lumpur, Malaysia
Email: sales@braaap.my
Website: www.braaap.my

Requests without proper documentation or verification details will not be processed.

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